"The staffs are too busy eating and talking..."

About: Medway Maritime Hospital

Went in 25/11/2015 about 10 O'clock for my pregnant 1st scan (13th week). I've been invited for blood test&blood pressure before my scan began and 2 staffs on that section were too busy to talk they didn't pay much attention with their job moreover the member of staff kept eating their food all the time. When I've finished from blood pressure checked then time for blood test and the member of staff put their spoon down and took my blood out but I didn't feel that is hospital hygine standard to let staff eating ib blood test section. And they had 3 goes before they had successful to took my blood out without any saying 'sorry' or anything so I end up with 3 blood drawing points. I can understand that it could be difficult to find the veins in some people arms but from my personal history I never have problem about this before. It wasn't impressive experience at all.

*** I went for scan - all staffs are nice. Thank you.


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Response from Medway Maritime Hospital

We are sorry that you were not happy with the care that you received at Medway Maritime Hospital. We would like to look into your concerns in more detail but we would require more information about you to be able to do this. Please can you contact our PALS Team so that they can look into this for you. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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