"Utterly Ridiculous 'Policy'"

Took a friend with a head injury to Telford Process Royal this evening which was advertising a 3.5 hour waiting time. Being local to Shrewbsury I contacted the Royal Shrewsbury to find out their times to speed up the process for everyone only to be told that it was 'against their policy' to give it out.

Considering the two hospitals are in the same NHS trust and surely should be attempting to give the best customer experience, I honestly can't see a reason behind this ridiculous reasoning. Almost certainly a selfish work shyness on the prt of the staff not wanting to assist their counterparts in Telford?