"Complete lack of basic care"

About: Gloucestershire Royal Hospital

My father was in the hospital for a month and throughout that time none of the nurses seemed to know anything about him. I never saw the same nurse twice and all of them had to refer to their notes every time I asked how he was, they never seemed to know who he was or what his condition was. Most of the time I got the answer "I've only just started looking after him today". There was absolutely no continuity of care whatsoever. They knew so little about him that they lost his glasses and denture and didn't realize, transferring him to another hospital without them. This shows a complete lack of basic care, removing his glasses and denture and not giving them back. And no-one knowing him well enough to notice. The items have now been lost and can't be found.

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Responses

Response from Gloucestershire Royal Hospital

Hi there,

Apologies for the late response - we have only just received notification of your message. We're really sorry to hear about your father's experience and would like to look into the issues you've raised further. It may be that you have already been in touch with our patient liaison (PALS) team, but if not please do get in touch so that they can take a few more details and investigate this. Learning from the experience of patients and their families does help us improve our services in the future. You can call PALS on 0800 019 3282 (Free phone) or email pals.gloucestershire@glos.nhs.uk

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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