"john ward 3"

About: Freeman Hospital

I stayed in Ward 3 for 3nights on 8th-11th dec 2015..and was impressed by the sheer dedication and hard work of an understaffed workforce ...I had left epididymo-0rchitis and though didn't have surgery was put on iv antibiotics after an utra scan for swelling fluid on left testicle. my only two complaints were as I was constipated I asked several member of staff for a 2 day period for laxitives and was given them eventually but surely a phone call to a doctor would have done the trick !! ..they were so busy . the other thing in a urology ward there is only 1 toilet for 6 ward patients ..they should be at least two as several times

I had to make the journey to the day room toilet about 50 yards away and also at times the condition of the toilet was unacceptable, blood urine spilt on floor around the toilet . this should be cleaned daily ! apart from that the professionalism of the staff from tea staff to senior nurses and doctors was exemprally !!

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Responses

Response from Freeman Hospital

Thank you for taking the time to provide us with such useful feedback regarding our services at Urology & Renal, Freeman Hospital. We are sorry that you found the situation with the toilet facilities on Ward 3 unacceptable and we were particularly concerned to note that you found the toilets to be dirty on occasion. We have reviewed this with the staff concerned, who were very disappointed that this has occurred, as the regular checks that we undertake indicate that the ward has an extremely high level of cleanliness.

We have also passed your kind words of praise onto the staff who were delighted with the acknowledgement of their hard work and dedication.

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