"Staff are very helpful"

About: Lakeside Mental Health Unit / Kingfisher Ward

(as the patient),

I have been here for a few months now and I find the staff very helpful. When I feel down or experience difficulties I know I can speak to an of them that are on duty. I did not have good experience on another ward.

Kingfisher ward staff from ward manager to HCA to domestic staff are all helpful and they are willing to listen to us and they are very supportive. I would like to thank all the staff on Kingfisher ward for helping and supporting me even though I am not the easiest or willing at times to accept support.

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Response from Kiara Smith, Ward Manager, West London Mental Health NHS Trust

Thank you for your comments. We will endeavor to pass on the above message to all the staff members.

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