"The service is ok but could be improved"

About: Lakeside Mental Health Unit / Kingfisher Ward

(as the patient),

Hello, the service can be good at lakeside, but I think that it depends upon how much effort you make, so that others (staff and other service users) can reciprocate.

If you are rude and uncommunicative you cant expect much in return.

If you care about others and approach them with care it can make for a happier healthier time.

If you give input for yourself and others showing constructive criticism, they will endeavour to be open minded.

Sometimes a change of ward helps! A change of options can lift moods, health diet, exercise, just like outside the ward.

If not given the time of day and unkindness shown, then a patient is bound to deteriorate. If given attention and care is given, recovery is possible

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Response from Kiara Smith, Ward Manager, West London Mental Health NHS Trust

Thank you for your comment. We will endeavor to address some of these highlighted issues.

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