"Telephone cintact"

I attempted to contact A&E a few minutes ago. After phoning the hospital twice and both times my call was ended before being answered, at the third attempt I got through and was then put through.

My mother, was admitted yesterday by ambulance service. I am phoning from Western Australia. My brother said she is to be moved to a surgical ward but after thirty minutes of trying to get to speak to someone regarding my mother, I gave up.

I accept that A&E is necessarily a busy place but surely there is a ward clerk who can provide a brief update. I am bitterly disappointed. Hoping patient care is rather better than your administration.