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Very efficient; Excellent care

Story from nhs.uk

"Very efficient; Excellent care"

About: John Radcliffe Hospital

Arrived 6.00 on a Sunday morning (fortunately a very quiet time in A&E) with 91 yr old father in law in great discomfort/pain as not able to pass urine for 18 hours as he has a catheter which had become blocked due to a urinary infection. Seen straight away at reception then by triage nurse who took history etc & walked us round to 'majors' treatment cubicles. Waited 20 mins then a very kind nurse expertly and gently replaced the catheter allowing the bladder to drain bringing instant relief to the patient. The nurse got us both a cup of tea and generally looked after us very well, making the patient comfortable and getting the antibiotics the dr prescribed. We were out and on our way home 85 mins after arrival.

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 22/12/2015 at 10:21
Published on nhs.uk on 23/12/2015 at 03:31

Many thanks for taking the time to provide this feedback.

It is great to hear that you and your father-in-law were seen so quickly and that the problem was dealt with efficiently. We encourage our staff to go the extra mile - such as getting patients and relatives a cup of tea - and are glad that your experience was so positive.

We will ensure that your comments are passed on to the relevant team, and wish you well for the future.

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