"A bit undecided"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted by Anonymous
Arrived at A&E after being told by GP to get there asap. No communication at hand when we arrived. Attention this visit was good. Had to return next day for CT scan.
Arrived for scan but nobody seemed to know why I was there and had to repeat all information I had given the night before. Taken for scan but nobody knew what type of scan was required.
Advised the result would take an hour but kept waiting for results for 3 and a half hours ....no communication from any staff why or how much longer we had to wait.
The only positive was the member of staff that offered us refreshments and at the same time explained that we could watch tv while waiting in the room which really helped us through this stressful time.
I'm sure this hospital would provide excellent emergency service but we felt a bit neglected and lost in the system at times. Lack of communication between departments and staff was obvious. As a patient waiting for results looking at four walls for almost four hours was not an experience I would like to repeat. Fortunately the result was good so we went home relatively happy.