"Neuro Surgery Trigeminal Neuralgia"

About: Charles Clifford Dental Hospital

I came here to see a maxo facial surgeon at first but due to MRI results I was transferred to the Neuro Surgeons. I have been waiting desperately for my letter now for 3 weeks. To leave someone wondering and waiting and in such pain I find strange. I have had to go to my GP and ask for answers to my questions about the MRI results, I have called Charles Clifford only to be told call this number, no call this number....finally I got through to a great person who understood my stress and chased up my referral. I'm still waiting but I hope I get my letter soon. Trigeminal neuralgia is horrific and I really do hope that anyone suffering with it does not have to wait as long as I have.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am sorry that you have had to chase up your referral and had difficulties in finding assistance. Clearly, this is not what we would want for our patients and I apologise that you did not get the level of service that was required.

I note that you finally get through to somebody who could help but remain unhappy about the delay that you have encountered.

If you wish us to look into your case and respond to you personally, please could you contact our Patient Services Team and they will be able to assist. The team can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

Thank you
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