"This place is filthy"

About: New Cross Hospital

Visited a relative here last night and I can't believe what a filthy place it is. When walking to get to B8, I saw numerous bags of rubbish piled up in the entrance to buildings. This was at 6 and they were even bigger at 7.30. Public areas are a disgrace. The corridor and day room on B8 has litter strewn around the place, stained furniture, food trodden into the carpets and is ridiculously hot. It looks like it hasn't had a decent clean in months.

It's no wonder my aunt picked up an infection straight after surgery. I genuinely pity anyone who has to stay or visit here. Can't comment on the medical care but the cleanliness is a disgrace and staff pretty surly.

The odd thing is, children aren't allowed on the ward, allegedly to prevent them from getting an infection. I think that's pretty much assured if they need to walk through the hospital of if you let them venture into that day room! I couldn't wait to get home to shower.

Don't worry about asking for more details PALS, they will be on their way very soon along with a few pictures if you want them.

This hospital really should be ashamed.

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to the cleanliness of the hospital. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362, alternatively as you note in your comments if you would like to send in your photographs directly to:

rwh-tr.pals@nhs.net who can take this matter forward for you.

In the meantime, I will forward your comments to our Hotel Services department.

Kindest regards

Judith Davis

Patient Experience Manager