"I wish to remain, underthe Dental hospital care!"

I have been a patient of dental hospital since the age of 8yrs. Early this year, I was told that future treatment would be forward to a outer community, dentistry, because they felt the work I needed doing, could longer be done by them!

I was absolutely devasted! Exstensive treatments, as a child left me extremely nervous of dentist, but the dental hospital had always gave me back my confidence and belief that I was in gd hands!

I had worked work myself as HcA for almost 13 years, until having treatment for cancer for the 3rd time.. And therefore, more than appreciate NHS services, i have always been treated with kindness and consideration, but at present a feeling of being thrown on rubbish heap and discarded, leaving me feeling, scolded for asking NHS care!

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Responses

Response from Birmingham Dental Hospital

Dear Susan

Thank you for getting in touch to raise concerns about your recent experience of Birmingham Dental Hospital.

It is good to know that you have found the Dental Hospital staff kind and helpful in the past.

I am sorry you have been disappointed to hear that future treatment will need to take place with a community dentist.

It isn't clear from your feedback whether this has been arranged fro you, and I have therefore asked a colleague to look into your situation so that this can be discussed with you again.

Please do get in touch by phoning me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk and I will be able to put you in touch with someone who can talk through your concerns in more detail.

Kind regards

Alison Last

Associate Director of Patient Experience

Bham Community Healthcare Trust

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