i was admitted to alnmouth ward 10 weeks ago and in fairness never ever want to return i was in pain alot of the time and was told it was in my head since coming home and having numerous tests i have found out that i have a enlarged uterus a rectal prolapse and a huge fibroid the staff i feel didnt give a damn and were very unconcerned enough said i think

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Georges Hospital Site (Morpeth)

Thank you for taking the time to make comments on your experiences whilst an inpatient at St. George's Park. We value feedback and use this to help to improve our services.

I am sorry to hear that you have had this experience while being cared for in our hospital. We aim to treat every patient with empathy and compassion, and to support them in all their needs. I am sorry to learn that you feel the staff did not care about your physical health needs and would like to take the opportunity to apologies for this.

We expect all staff to demonstrate our Trust values of compassion and respect in all aspects of their work.

In St George’s Park we aim to deliver holistic care, this includes managing both patient’s mental health and physical health needs. Physical health concerns are initially assessed by our ward doctors and appropriate treatment provided. If we are unable to meet the needs on site, appointments are facilitated at general hospital sites as required. We maintain the use of a car driven by nursing staff so that appointments of this sort can be reached in a timely manner, as we recognise this as an important aspect of care. I apologies that you feel like your physical health needs were not identified and responded to appropriately and any subsequent distress caused.

Thank you again for your comments. We welcome all patient feedback as this provides us with a valuable insight into how we can make everyone’s experience better and work to improve the quality of the service we offer to all.