"Rheumatology broadgreen"

About: Broadgreen Hospital

My mum has attended this clinic for several years and overall the treatment she has received has been appauling, dignity and respect have totally gone out of the the window. No follow up in a timely period for appointments or treatments, dicharged in error, failiure to give necessary medication. Staff pointed out how much her medication cost!. Spoken at, not to.

It takes nothing to be polite, staff need lessons on how to be patient friendly.

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry that you and your Mum haven't had a good experience with us, We would like to be able to look into your concerns but we need some details in order to be able to do that. Could you please get in touch with our PALS team so we can investigate this for you? You can contact them on PALS@rlbuht.nhs.uk or call 0151 706 2265/4903. Thank you.

Response from Broadgreen Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Rheumatology department at Broadgreen. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265

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