"Disappointed today and very frustrated"

About: Royal United Hospital

My partner received a letter for his appointments for day surgery and was advised to arrive at 7.30am. We then waited until 1.30pm for him to have his procedure which took 15 mins. There were no issues with the staff but the waiting time was reduculous. The waiting room was too hot and there was no drinking facilities. We spent £11 on parking and £10 on food it was a very expensive long day out!!! I don't understand why people can't be given specific times instead of wasting people's time and money. I felt really disappointed with the NhS service today.

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Responses

Response from Royal United Hospital

We are very sorry to read of your recent experience in Orthodaedics at the RUH.

We welcome your comments as they help us to identify problems and improve the quality of our service and care.

In order for us to investigate and respond to your concerns fully we would ask that you provide further detail.

If you would like us to investigate and respond to your concerns fully we would ask that you contact our Patient Advice and Liaison Service (PALS) on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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