"Treatment second to none"

About: East Surrey Hospital

Having had fall in night hitting my head I was taken by ambulance to east Surrey a & e.

Paramedic who cam first was excellent the 2 ambulance men second to none, caring, careful considerate and thorough.

A & E staff all without exception excellent.

I was surprised to be told I had fractured me neck but after X Ray and ct scan, fitted with a neck brace and reassured I came home.

Followed up 2 weeks later later, again excellent service. Today (6 weeks on) reviewed with X Ray's (4) neck brace off and consultation in fracture clinic with Mr. Inaparthy.

All treatment and consultations, X Ray staff, A & E staff have been excellent without exception.

I would also add, that in May my mother in law passed away at East Surrey Hospital after a long illness and all her care at both Crawleyand East Surrey was faultless.

THANK YOU!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Jane,

Thank you for your feedback about your experience of a number of our services. Our staff work hard to deliver a service that we can be proud of and recognition of a job well done is greatly appreciated. I will ensure that your comments are passed on the the staff in the departments that you mention.

With best wishes,

Cathy White

Patient experience team

  • {{helpful}} of {{total()}} people think this response is helpful