"Treatment & care prior to hernia operation"

About: Newham General Hospital

I am leaning this review as I often like to leave feedback whether good or bad.

I previously had a hernia operation on the 8/12/15 at Newham hospital. On the 7/12/15 i received a phone call from a member of staff, informing me of the ward and time I needed to attend Newham hospital. They called me around 16:28 on the 7/12/15 I didn't quite catch their name. They were extremely polite and courteous. On the 8/12/15 I checked into West Ham ward at 7:05 and was greeted by another member of staff.They were Also very polite. Throughout my short stay I was cares for by three nurses. They were all so attentive and friendly and it was so nice to be in these staffs care . Especially after being in Newham hospital on the 8-9th November 2012 In the maternity ward and treated so badly by the nurses on the maternity ward. The staff were despicable and were not attentive , rude , unsympathetic, lacked patience and I just felt sorry for any new time mothers that were in that ward. Anyway I was suppose to be leaving a review about my care on the 8/12/15. As mentioned the staff that cared for me on that particular day were amazing and feel that the staff should be appreciated especially when I observed they had a few difficult patients. Again I would also like to thank the anesthetist that were patient with me after I informed them about my needle phobia. The surgeons also who did their best to make me feel comfortable before I was given the anaesthetic. I'm glad that my most recent stay at Newham was no where as horrific as my earlier treatment in 2012 after I had my twins .

So to reiterate again, the staff I encountered personally on the West Ham ward are very competent and attentive. Thank you so much for your care , during my short stay

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Responses

Response from Newham General Hospital

It is always great to hear when patients are happy with the service our staff provide, so thank you for posting this review Natalie.

It sounds like our staff, including the nurses, the anaesthetist and the surgeons all took great care of you. We have passed your kind words and your thanks over to the team on West Ham Ward as they will love to read them.

Wishing you all the best

Barts Health NHS Trust

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