"Time not well spent"

About: Kent & Canterbury Hospital

I am not complaining, only explaining.

Having waited two hours after my appointment time in the Eurology clinic we observed that some patients were only with the consultant to register for minutes , surely, if the said Doctors were only reporting no further action, would it not be more efficient to do this by letter to the GP? A copy could be sent to the patient. Today there were many patients and embarrassed staff. I felt so sorry for some of the latter as some patients were very scratchy about their long wait.

The consultant was overbooked and had a surgery session to go to afterwards . Not well planned system .

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for taking the trouble to post your feedback. I will certainly share this wi the Urology teams to see if they can review their processes.

seasons greetings,

Sally

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Response from Kent & Canterbury Hospital

I am so sorry to learn about your long and frustrating wait in the Urology Clinic and thank you for your kind concern for the staff who had to field the unhappiness of some of the patients.

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