"Great service"

About: Bristol Royal Infirmary

Had to book a consultant appointment following surgery months in advance. A day before the consultation is due, receive a voicemail, telling the appointment has been cancelled and a new one will be arranged, asking to give them a call back on the given number.

Attempt to call them within 2 minutes of receiving the voicemail - no one answers the phone. Attempt to reach them multiple times, but the phone number provided seems to be completely ignored.

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Response from Bristol Royal Infirmary

Sorry to hear that you struggled to make contact with the BRI. If you would like to speak to somebody about this experience please contact us: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/

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