"inpatient stay"

About: Lincoln County Hospital / Trauma and orthopaedics

(as the patient),

I was taken into a&e with severe back pain. I was taken to shuttleworth ward. After a few days I developed a sore throat which affected my ears to. I asked to see a doctor on several occasions but no one ever came. I couldn't swallow water by this time without it feeling like I was trying to swallow a huge bolder. All I wanted was a doctor to tell me if I had an infection or not. A family friend who was visiting even went and asked fir a doctor to see me as I was in severe pain. No doctor came. Instead I was transferred to welton ward. On the first nights stay on this ward I fell out of bed(which I now see as a blessing in disguise). A doctor told me he thought I I had tonsillitis. I also had a chest x-ray and was told I had pneumonia. This came as a shock. I originally came in with severe back pain. I am convinced I picked up both tonsillitis and pneumonia on shuttleworth ward. Treatment was started for both illnesses, and I was put in a side room against my wishes as I dont like being alone. I suffer with depression. But I was told I was a danger to other patients because of the pneumonia so was made to go into a side room. I remember being told 'you don't want to be responsible for some old person catching it. ' How can I be held responsible. Not accepting that. Wasn't happy but couldn't voice my opinion because I could hardly speak. I was promised that there'd be plenty of nursing staff that would be in and around my room. But most of the time I was left on my own. With a very low mood. While I was in this side room a nurse who was assigned to me who was in charge of my medications forgot my morning cd drug. Even though they were reminded I hadn't been given it. I was left feeling dizzy, lights headed, sick, aching all over and stomach pains. It was when I got the stomach pains I clicked and remembered the nurse hadn't given me my cd. I pressed the buzzer to call someone and told them I hadn't had my cd that morning. They found my nurse who did offer an apology but to me that's not enough. They've been given a position that involves a high level of responsibility, I don't think that should have happened.

There were a couple of occasions when id asked for pain relief and I'm not sure if the person I told didn't deliver the message or it was just my nurse that had forgotten again. One of these people I told I needed pain relief turned round and told me I would have to wait until dinner was over. 2 and a half hours later I was in tears as the pain was so bad, my nurse was passing my room and asked what was wrong. I told them id asked for pain relief more than 2 hours ago. They said they knew nothing about it. I'm not sure again whether they were told. I feel that too many mistakes were made. Mistakes that I don't think shouldn have happened.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear LaviniaGrace46,

Thank you for taking the time to post about your recent experience of Lincoln County Hospital.

I understand you have already contacted our PALS team and as a result the ward manager has already spoken to you, apologised for any failures in the care you received whilst visiting Shuttleworth ward and reassured you with regard to the concerns you raised.

Thank you once again for taking the time to share your experiences on the Patient Opinion website.

Best regards,

Sharon Kidd, Patient Experience Manager

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