"Admission via AE - 6 year old trauma"

About: University Hospital (Coventry)

My 6 year old has a large cut on his forehead which needed suturing in theatre. We were seen in Children's AE, on the children's ward, in theatres and by the plastic surgery team. Not only did we have fantastic clinical care but also everyone we had contact with worked hard to reassure our son and talk to him as well as to us. Couldn't recommend these teams more highly.

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Responses

Response from University Hospital (Coventry)

Dear Claire

Thank you for providing feedback on your son’s experience in the Children’s Emergency Department at University Hospital, Coventry in November 2015.

I’m delighted to read your comments about our staff in a number of different departments and that you experienced the same high level of care throughout. One of our Trust values in compassion so it is particularly pleasing to read your feedback.

I have passed on your comments to the Group Manager so they can share your kind words with the teams involved.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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