"Outstanding"

About: Queen's Medical Centre

Was in hospital for induction. All staff were amazing on induction lounge. Taken to labour suite to have waters broken in the middle of night and was looked after by a lovely midwife. The midwife was really kind and also took care of my tired and hungry hubby, which I really appreciated! The doctor seemed a little stressed though, and I had to witness a bit of an intense discussion regarding something being labelled incorrectly and i didn't really want to be worrying about that having just been subjected to an intensely painful examination.

The next day we were cared for by a midwife and want to say a massive thank you to them as they were outstanding. Things happened incredibly quickly ( I didn't actually realise the baby was about to be born ) until they took control and calmed me down and then a baby appeared on my chest. I was so shocked as I thought I was waiting for an epidural! The baby had other ideas and flew out. The midwife was so calm and kind and built a good rapport with me and my hubby and we trusted them 100 percent. Just want to say thanks to everyone really, as compared to having a baby 7 years ago, this felt a bit like going to a hotel for a night. Sounds crazy but that's how well we were looked after!

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Responses

Response from Queen's Medical Centre

Many congratulations from us all on the birth of your new baby – and thanks for getting in touch to share your experience.

I am sorry you overheard the discussion between the doctor and another member of staff that caused you unnecessary concern. I have reminded colleagues that they are always “on stage” when at work and to be mindful of who is in earshot when they are having such conversations.

It’s pleasing to hear you had a very good experience and enjoyed your stay in our “hotel”!

My best wishes to you and your family, Kay Khan, QMC Labour Suite Matron

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