"A&E"

About: Eastbourne District General Hospital

I was ran over in Feb 2015 and taken to EDGH A&E department where I was treated appallingly. I had to beg for pain killers and was beside myself in agony, one nurse gave me a paracetamol drip after I begged several times, but they must have finished their shift because I never saw them again.

The other staff members stood around chatting while I cried for pain relief, for 7 hours. When they had to put a cast on my foot they rammed my foot in such a way that I almost passed out from the pain (with no painkillers) and I am no wuss.

The worst part is that my complaint was thrown out of the window with a report full of lies (claiming to have given me morphine and other things when I have never had them, and have witnesses).

I am completely scarred for life with this experience and I'm terrified I might have to go back there in an emergency. It sounds dramatic but I would never trust them with my life, which unfortunately I may have no choice about one day and that is what scares me the most.

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Responses

Response from Eastbourne District General Hospital

The Trust is very sorry to read that you are unhappy with the care and treatment provided to you at Eastbourne District General Hospital in February 2015, and that your dissatisfaction has been compounded with the outcome of a report you have received relating to this matter. We welcome the opportunity to investigate and respond to complaints made about the care we provide as thoroughly as possible and if you remain dissatisfied with the outcome of an investigation you have requested, then we would be very happy to look into this again for you. Please contact the Complaints Department on 01424 755 255 and ask to be connected to extension 2218, where staff will be happy to take further details.