"Eye Infection - Urgent Saturday Morning..."

About: Queen Mary's Hospital (Sidcup)

I encountered a painful eye condition on Saturday morning and by 10.30am the Unit had advised me that the approximate waiting time would be 1 hour. I arrived and was seen more or less immediately by an efficient assessment Nurse. I was then seen by an experienced practice Nurse and who immediately carried out eyesight tests and subequently obtained a prescription from the Doctor on Duty, all in all, in and out in less than one hour! I was hightly impressed. Today I telehoned for a referral to the Eye clinic and the member of staff immediately printed me out a referral from the practice nurse's notes for an Appointment in the eye clinic tomorrow. Again, I was most impressed.

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Responses

Response from Queen Mary's Hospital

Thank you for your comments it is nice to receive positive feedback.

I will pass on your comments to the nursing staff and reception staff that were working on both of the days in question. I hope that you are recovering well Debbie Maxted - Regional Manager Urgent Care - The Hurley Group

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