"Failing fast!"

About: Royal Preston Hospital

My 3 year old son was waiting for an urgent USS and follow up within 2 weeks to see urology. We finally got the USS after I contacted the relevant department a week later and was informed that no urgent appointment has been requested, finally getting it two days later. 6 weeks later and his urgent 2 week follow up is this week!

My dad had an appointment last week, but apparently it had been cancelled and his new appointment was the day after. After waiting the usual hour wait in clinic (which I don't mind, as poorly patients take priority) we saw a doctor that was less than enthusiastic about my dads needs and ordered no new tests with regards to his on going leg pain, even though his GP has noticed a significant change in his lower leg BP. Today we show up at Royal Preston again, my husband has had the day off work, to be told his appointment, that has been cancelled once before, has been cancelled again! Apparently they tried contacting us, using phone numbers that haven't been in use for 5 years, even though he has had at least 6 appointments and 4 procedures in the last 2 years, the most recent 12 weeks ago!, each time completing his new contact details. What has happened to this hospital? 2 years ago it was the best, now uninterested doctors and lack of communication have taken over!

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Responses

Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback.

We are sorry to read your comments and would be grateful for the opportunity to discuss these issues relating to your family members' appointments in more detail, and to liaise with the various departments on their behalf.

If you would be happy to do so, can we ask you to please contact our PALS team on 01772 522972 or pals-preston@lthtr.nhs.uk

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide feedback on your family members' experiences of care at Royal Preston Hospital. We would be grateful for the opportunity to discuss these further and liaise with the various departments involved. Could we ask you to consider contacting our Patient Advice and Liaison Service (PALS) on 01772 522972 or pals-preston@lthtr.nhs.uk

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