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Felt I was important

Posted By Rocket553

"Felt I was important"

About: Ayrshire & Arran Community Services

(as the patient),

Always feel more positive after a visit. Talking is a great healer. Positive thinking, no pressure. Felt I was important and not just a name

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/12/2015 at 16:10
Published on Care Opinion at 20:26

picture of Eunice Goodwin

Dear Rocket553,

You are of course very important and I am so glad that is how you felt. I am not sure how to direct your kind words to the specific service you refer to (it could be one of four or five different teams). I wonder, are you in North, South or East Ayrshire?

If you are in East Ayrshire, it has been divided into two area the north of it and the south of it. If you would like to give me a wee help by pointing me in the correct direction, I can pass this to the appropriate team. Meantime, I will ensure that the leads are all aware of your post.

Thank you so much for letting us know how you feel.

Best wishes,

Eunice

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