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Parking

Story from nhs.uk

"Parking"

About: North Middlesex Hospital

Put £3.20 into car parking machine, it wouldn't print a ticket and wouldn't give me my money back.

Had to spend another £3.20 to ensure I wouldn't get clamped.

Tried ringing number on machine - didn't work; tried to talk to guy on front desk - said it was nothing to do with hospital (machine says it does). Gone on to website to find who to email - nothing. Only address & number - why do I have to pay to get my money back.

Disgusted.

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Responses

Response from North Middlesex Hospital 8 years ago
North Middlesex Hospital

Submitted on 06/01/2016 at 15:41
Published on nhs.uk on 07/01/2016 at 01:30

Thank you for your feedback.

The car parking service is run by an independent company, who are responsible for the maintenance of the ticket machines and phone line you quoted. I am the Estates and Facilities manager, helen.elkington1@nhs.net and will be forwarding your comments to the company with a request to review the maintenance procedure and ensure the phone line is manned.

Please do email me so that I can arrange for a refund of your money.

Apologies for the inconvenience you experienced.

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