"Anxious lady"

About: Burnley General Hospital

I went to urgent care on 4.12.15 feeling anxious due to tightness in my chest along with other symptoms headache and clammy hands.I only went due to not being able to get appointment with my own doctors.

The first nurse I saw was very reassuring and helpful. They did all the relevant checks and really put me at ease that I wasn't wasting anyone's time. They told me I was better getting it checked out. The ECG was normal they said they would refer me to the GP who would probley do another ECG in 30 minutes and blood tests to make sure no underlying problem. The doctor was impatient and snappy and basically made feel like I was wasting their time.I feel like they kicked me off the ward. This doctor really needs to sort their bedside manner out. I understand it's a difficult job but no need for that kind of treatment. The first nurse is a credit to urgent care. Thank you

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Responses

Response from Burnley General Hospital

Thank you for your feedback on your visit to the Urgent Care Centre at Burnley General Hospital and thank-you for taking the time to do so.

We are pleased you found the nurse reassuring and helpful but we are sorry for your experience with the doctor.

Please be reassured we will pass on your comments, both positive and negative to the team.

If you feel you would like to talk through your visit with one of our Patient Experience team, we are keen look at how we can improve our services for all patients visiting our hospitals.

To do this you can contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks for your feedback and best wishes.

Helen Ritchie

Senior Patient experience facilitator.

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