"poor care in a and e"

About: Warrington Hospital

Our teenage son went to a and e with his dad suspected fractured wrist, the department was empty apart from one other family, and all my son could hear was staff chatting and drinking tea!.

We arrived at 4 .15 pm, When eventually seen 2 hours later the Dr examined sons wrist which he could not move his hand or thumb, they them did X-ray form and out wrong wrist on X-ray form so had to wait a further 10 mins to be corrected . after X-ray Dr said they would put a cast on and immobilise his hand including thumb down to mid way down his arm. 2O mins later a nurse came with a fabric splint which didn't support hand or thumb and barely covered his wrist, and in questioning the nurse they said the doctor had changed their mind and decided on splint without letting us know or explaining why change if heart, and in fact the doctor didn't come back again,

Son came home nearly in tears with pain and a hand he cannot use and a splint which is nearly useless. - I wouldn't never go to this a and e again

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Warrington Hospital

Sorry to hear you feel you didn't have a great experience in A&E. IF we can follow up your complaint then please contact us via pals@whh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful