"Grateful for great treatment"

About: St James's University Hospital / Gynaecology

(as the patient),

I recently had to attend the colposcopy department after receiving abnormal results on my smear test. I had to attend several appointments during which they tried to remove the affected area but I was told I had to return to have a LLETZ performed under general anaesthetic.

I was really impressed with the speed and efficiency of receiving treatment - even having a taxi deliver an appointment letter to me so I would get the appointment in time! I also received great care from all of the nurses, who were extremely friendly and caring and made the experience a lot less scary and uncomfortable!

I have had a letter today to say that my follow up smear has come back normal and I do feel really grateful to have received such great treatment at no cost. My only criticism would be that sometimes the doctors were unapproachable, rushed and came across as a bit cold, however the friendliness of the nurses more than made up for this!

Wanted to pass on a huge thank you as I think we are often too quick to either judge the NHS or take it for granted.

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Responses

Response from Leeds Teaching Hospitals

Dear HannahL87,

Thank you for taking the time to write to us regarding your experience,

Your post is wonderful to read and I am extremely pleased that you had such a positive experience whilst in our care.

I have passed your kind words onto the relevant management so that they can make their teams aware of the great work that they are doing.

With kind regards

Rosie
Senior Nurse
Patient Experience