"Amazing treatment for my 9 month old son"

About: Frimley Park Hospital (Frimley)

My husband and I can't thank The children's A&E department enough. My 9 month old was crawling and grabbed a hot radiator pipe and burnt his hand quite badly. Upon arrival we were seen within minutes and as my son was crying a lot the staff allowed us to use a treatment room with a water feature with bubbles to distract him. All the staff were lovely and treated us and our older son with great respect. After receiving treatment we had to go back 4 times for dressing changes and each time the staff were great, even singing with me to distract my son.

Communication throughout was fantastic and I was reassured throughout the process. I feel incredibly lucky to have such an amazing hospital on my doorstep.

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Responses

Response from Frimley Park Hospital

Dear Katie

Thank you for taking the time to leave your feedback.

I am pleased to hear that your experience was a positive one during a difficult and worrying time. We are very lucky to have a great team who try their best to deliver great care day in, day out.

Feedback like yours makes it all worthwhile.

Thank you for thinking of us.

Kind Regards

Claire Marshall

Head of Patient Experience

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