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Very Pleased with the care

Story from nhs.uk

"Very Pleased with the care"

About: Royal Bolton Hospital

Last Friday I attended A&E with my mother who had been referred by her GP as an emergency. she is 82

Although the initial wait in A&E was lengthy (6 hours) once she was seen by a medic, she was seen by an opthalmologist on the same night.

everything was dealt with swiftly and thouroughly, the follow-up care has been second to none, and my mum was dealt with with concern and kindness by all the staff. The hospital was so busy but they didn't try to rush us in any way.

This is why I am writing this review, as sometimes only the negative aspect of NHS is reported .

Thank you to all at Royal Bolton A&E

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Responses

Response from Royal Bolton Hospital 8 years ago
Royal Bolton Hospital

Submitted on 07/12/2015 at 15:32
Published on nhs.uk on 08/12/2015 at 01:31

We're sorry that you and your mother had a long wait, but A and E can be very busy and we need to see first those people whose need is greatest. However it is really good to know that your mum's care was good and thank you for letting us know.

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