"The proffessionalism and friendliness ..."

About: Heartlands Hospital

(as the patient),

What I liked

The proffessionalism and friendliness of all the hospital staff.

the cleansiness of the Wards, the cleaners spent a whole afternoon just cleaning my bay it was unbelieveable how many times they buffedd the floor with so many different brushes and you can multiply that be all the bays in the ward they were there more than a week doing Ward 5 alone.

What could be improved

To be quite honest not a lot could be improved in Ward 5 where I was recently and Ward 12 where I was last year everthing was just great. I think no matter how hard the staff try it just will not be enough for some people. Also, there is a great demand for beds when I was in there and the patient throughput was unbelieveable and still the staff coped great.

Anything else?

I do not think I would have been treated any better anywhere else in the world. My doctors were fantastic towards me, The nurses were also wonderful even though they sometimes have a hard time off some of the patients. I just wish people would appreciate the good things they do and just remember they are not God just hard working, caring people.

Story from NHS Choices

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Response from Heartlands Hospital

Many thanks for your positive comments following the care you received at Heartlands Hospital. We have passed your comments onto the teams involved with your care on Ward 5 and Ward 12 who are most appreciative.

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