"On 17th November around midnight ..."

About: Chase Farm Hospital

(as a relative),

What could be improved

On 17th November around midnight I went to A&E with symptoms that could have been a stroke. I was booked in by a very dis-interested person and told to take a seat. When I had not been assessed or spoken to after one hour we left.

It was obvious that if this had been a serious condition needing immediate treatment, I was in the wrong place.

My suggestion for improvement is that people should be quickly assessed by a qualified person very soon after they arrive.

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Responses

Response from Chase Farm Hospital

We were very sorry to read of your experience when you attended the A&E department. If you would like us to look into this further please contact the PALS (Patient, Advice and Liaison Service) either by email at chasefarmpals@cfh.nhs.uk or on telephone number 020 8375 2378.

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