"Cardiology - Avon Ward"

About: Royal Devon & Exeter Hospital (Wonford)

I have just returned from a week long stay in the hospital and I feel my physical care was exceptional. The much over-used term of 'angels' for the nurses was exactly how I felt about my care, bearing in mind they were run off their feet much of the time. Not only was it with my own care but also witnessing the care given to others less fortunate than I.

I don't want to put any criticisms so hopefully this is constructive, but I found psychologically it was a difficult time as nobody really seemed to communicate to me what was happening. The nurses could not give any information as they did not know. I was told I would be transferred from AMU to a Cardiac ward by the consultant that day and an angiogram performed the following day. The transfer did not happen however until the following day, and then no angiogram took place. I was told nothing then would happen over the weekend, and it would be Monday. Monday came and nobody knew if anything would happen, so another day was spent worrying about the outcome, and another night in hospital. I was gowned up the next morning but no time was given other than I would probably be seen, but maybe not. Again no information was communicated about a list but thankfully in the afternoon it all happened and the treatment was excellent.

I found the anxiety over my condition was exacerbated by this lack of information and false information, and the thought that I was blocking a hospital bed for a total of 6 days.

I know it is about resources, emergencies etc but I feel it would have been better to have said at the outset that it could be a long wait rather than a consultant saying 'tomorrow', other staff then saying something else.

But please, I give an excellent rating to my overall physical treatment but if more accurate information was given it would help.

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Response from Royal Devon & Exeter Hospital (Wonford)

We would like to thank you for taking the time to share your experience of your recent stay with us, both positive and negative.

Your kind comments regarding the nursing care provided to you are very gratefully received. We are, however, very sorry to hear of your experience regarding the lack of communication and are keen to discuss this further with you and assure you that receiving feedback about a patient’s experience is a valuable part of our continuing efforts to maintain high quality care and meeting patient expectations.

Please do contact the Patient Advice and Liaison Service (PALS) PALS team on (01392) 402093 and we will be happy to take this issue forward.