"Nuneaton and Bedworth mental health services"

About: Coventry And Warwickshire Partnership NHS Trust / Child and adolescent mental health

(as the patient),

I've been known to mental health services since I was around 14. CAMHS were no help because there was no confidentiality between me and the psychologist. She would tell everything to my mum even details where there was no risk of harm. In the end I discharged myself because I was told I had to have family therapy when they were aware I couldn't talk in front of my mum.

My next contact with mental health services were the crisis team when I was at a very low point. Some of the staff were extremely helpful however others weren't. One particular nurse was very helpful in supporting me through it all and getting me back on track.

I was referred to the crisis team over a year after this and was met by 2 very unhelpful members of staff who told me I only had low self-esteem. I've since been diagnosed with a personality disorder and I had the same signs when I saw the crisis team.

I had to go to my GP dozens of times to finally be referred to cmht. This was when I saw a psychiatrist who figured out my diagnosis and sorted my meds and out and referred me to a cpn. So I was really pleased with this.

The cpn I see is extremely helpful and I trust them a lot.

However recently when my cpn has been off sick I've been in crisis and tried to get in touch with someone else to be told by the duty worker to have a cup of tea, have a bath or go for a walk. Something impossible to distract me from my thoughts when I'm so severe. I need support when my cpn is off sick.

Crisis team were also contacted again and was told I would hear back from the duty worker, I never did.

Something needs sorting in the service where professionals actually communicate with each other and offer effective support like coming to see you and chat things through rather than just telling you to have a cup of tea. A cup of tea doesn't solve suicidal thoughts.

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Responses

Response from Ian Andrew, Head of Communications and Marketing, Coventry and Warwickshire Partnership NHS Trust

Thank you very much for leaving your comments about our services. We take all feedback we receive extremely seriously. I am sorry to hear about some of the difficulties you feel you have had in the past. If you were open to our community team, you should have received a call back. You have described this very well, and we will make sure the team is aware of your concerns.

I would only add that any advice we offer is not given lightly. We know people often call the crisis team in a very distressed state and, after a calming conversation with the service, the next step that will work best for the caller is to take some time to try to relax. We know advice to make a cup of tea doesn’t solve suicidal thoughts by itself. But our experience is that this can be great advice for some people who just cannot see a way out of the difficulty they see for themselves. Often making a cup of tea means they can take a little time to consider what they are facing, and that can actually help a great deal. I am sorry if that didn’t sound like a sympathetic and appropriate approach for you on this occasion.

It would really help us if you could let us know more about your experience. The best way to do that is to contact our Patient Advice and Liaison Service (PALS).

To contact PALS, write to:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

Telephone: 0800 212 445 (Freephone)

024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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