"Displeased parents"

About: Lister Hospital

During our time at lister hospital children's A&E, we felt that many of the staff weren't extremely concerned about the amount of children that were there suffering from the same flu like symptoms.

Our son was struggling to breathe and was very wheezy. They checked him as we arrived by ambulance, but then we were left in the waiting area for more than 5 hours. Many other parents were getting very distressed and impatient as there children were very poorly just like our 9 week old son.

The children's waiting area was disgusting, there was drinks split on the floor, anyone could have slipped over carrying there child. There was rubbish left everywhere and pencils and books all over the floor. Many parents were talking among themselves commenting on how untidy it was. Which raised concerns.

We understand that there is so much a nurse and doctor can do as their job is very high demanding. But we felt like we were left so that some of the nurse could stand around and chat. There was one particular nurse who was always busy making sure that the children were getting the best possible care, however many of the others looked to busy standing round. There was a one nurse there that we think was a training nurse, who was consistently coughing into their hands and didn't wash their hands once. A hospital is meant to be a clean and safe environment for everyone, especially for young children.

When we got the chance to finally see a doctor they through we had gone, therefore there was a lack of communication between the nurses. We felt like we should have been prescribed some antibiotics or sprays for our child, as he is still very wheezy and struggling to breathe. But the doctor told us to go to our GPs.

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Response from Lister Hospital

We're really sorry that your experience of the care provided through our children's A&E at the Lister was not a good one.

We will, of course, share your feedback with the senior clinical team for children's services, but we know that they would value speaking with you directly to understand more about what happened and when so that they can follow these important matters up with the team.

If you arre happy to do that, then please just email us at generalenquiries.enh-tr@nhs.net and we will get that set up for you.

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