"shame about one bad apple in the staff"

About: Medway Maritime Hospital

i had to attend an early morning gynecology appointment to find out if i had cancer this week, i got to the dept early, all the staff were still getting set up for the clinic, each and everyone of them took the trouble to smile and say good morning as they passed by, the consultant was slightly late but not a problem, the consultant and their 2 nurses were lovely, very chirpy and friendly. i got good news and the whole experience was very positive.

i was asked to drop a form into the ultrasound dept on my way out to arrange another scan.

upon arrival at the ultrasound dept there was no other patients at the reception desk, the 2 receptions were just sitting talking quietly so i went up to the desk to hand in the form.

the first receptionist turned and barked at me to get back behind the sign and wait to be called.

they then pretended to be busy and refused to look up or make eye contact with me.

their colleague then kindly called me over, apologised for the 'wait' and took my form.

this rude, obnoxious person spoilt an otherwise pleasant visit and is not a good ambassador for this hospital. fortunately all the other staff i encounted were lovely.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Medway Maritime Hospital

We are sorry about your experience with one of our staff. We would like to look into your concerns in more detail but we would require more information about you to be able to do this. Please can you contact our PALS Team so that they can look into this for you. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful