"Radiotherapy Department"

About: Queen Elizabeth Hospital (Birmingham)

I would like to compliment the staff of the Radiotherapy Dept in the Cancer Centre at the QE Hospital.

I have recently completed a 6 week radiotherapy treatment course at the above department. I attended 33 sessions.

At all times the radiotherapists and ancillary staff were very supportive, professional, friendly and kind to me during this difficult time.

Treatment sessions were always prompt to the appointment time and never more than 15 mins late (often early or spot on!).

Staff were always concerned for my well-being and responsive to my requests for advice as to ways to deal with the side-effects of my treatment.

It should also be pointed out that during this period the department had been undergoing a major refurbishment by building contractors changing the lay-out of the dept. waiting room and offices.

Despite this, radiotherapy staff maintained a very high standard of care and service delivery.

( My compliments also to the building contractors for their good work)

The only concern I had was not caused by the staff but by the high number of male patients who I was aware of not washing their hands after using the toilets for personal enemas and use of the toilets ( an important part of the daily treatment routine for many male patients ).

Perhaps more effort could be made to emphasise to patients their responsibility to maintain good hygiene practices (clearly the few notices are not sufficient)

Please pass on my sincere thanks to the Radiotherapy Dept staff for doing their best to make my treatment as effective and bearable as possible.

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Responses

Response from Queen Elizabeth Hospital

Dear David,

Thank you for taking the time to feedback about the care and treatment you have received at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you have had such a positive experience during what must be a difficult time for you.

Your kind comments have been forwarded to senior staff who will share them with their team members.

Your comments regarding the lack of handwashing by other male patients have also been passed on to our Infection Prevention and Control team who will consider whether there is any action that can be taken to help with this.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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