"delay in recieving treatment"

Surprise surprise. After waiting almost 11 months for treatment i wrote a dissparaging report and within just two weeks i recieved an appointment. Sadly the Consultant didn;t seem to be able to read my record. They asked why i had left it so long to come into the Hospital. This after 5 visits dating back to December 2014 as well as phone call and letter. I have now been told that despite my condition making driving impossible and my eye getting worse, I have to wait a further three months. I think this is absolutly appaling .R.Hale