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complaint

Story from nhs.uk

"complaint"

About: Peterborough City Hospital

was upset having gone forday surgery arrived at 7 30 my op wasnot until 4 in the afternoon no drink no food surely I could have been admitted in the afternoon I was very distressed by the time I was operated on and was told I was dehydrated not surprised

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Responses

Response from Peterborough City Hospital 8 years ago
Peterborough City Hospital

Submitted on 02/12/2015 at 10:39
Published on nhs.uk on 03/12/2015 at 01:32

I am sorry that there was a delay in you receiving your surgery. Times for starving patients are worked out to ensure that the patient’s safety remains a priority. Normally patients who are starved from midnight would be operated on in the morning however in this case there was a delay for which I would like to apologise.

If you wish to discuss the matter further please contact our Patient Advice and Liaison Service on 01733 673405 who will be happy to listen to you and help you

Kind regards

Lesley Crosby

Deputy Chief Nurse

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Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 8 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust

Submitted on 02/12/2015 at 10:41
Published on Care Opinion at 13:09

Dear William

I am sorry that there was a delay in you receiving your surgery. Times for starving patients are worked out to ensure that the patient’s safety remains a priority. Normally patients who are starved from midnight would be operated on in the morning however in this case there was a delay for which I would like to apologise.

If you wish to discuss the matter further please contact our Patient Advice and Liaison Service on 01733 673405 who will be happy to listen to you and help you

Kind regards

Lesley Crosby

Deputy Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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