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A and E, hospital stay, endoscopy and...

Story from nhs.uk

"A and E, hospital stay, endoscopy and..."

About: Basildon University Hospital

My mum was admitted as an emergency, she had extremely low blood count and very anaemic. She had X-rays, scans, endoscopy - the lot!

The staff at the hospital from A and E through to the ward and after discharge from there, the follow up procedure in endoscopy and the ACU were absolutely brilliant.

The staff spoke to mum about what was happening and explained procedures. This goes a long way to helping patients feel at ease as much as is possible. The doctors were very considerate and explained very clearly what the procedures were for and what they were looking for.

The doctor in the ACU, when seeing mum for the results, was very respectful and made sure that mum was reassured and satisfied with the results.

Throughout the whole episode we have been very satisfied with every aspect of mum's care. Thank you all!

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Responses

Response from Basildon University Hospital 8 years ago
Basildon University Hospital

Submitted on 01/12/2015 at 12:00
Published on nhs.uk on 02/12/2015 at 01:31

We are always pleased when relatives take the time to express their appreciation for the care and treatment provided to their loved ones, and were delighted to read your positive comments about your Mum's recent experience.

Please be asssured that your comments will be forwarded to all the departments you have mentioned to ensure staff are made aware of your kind words.

May we take this opporutnity to thank you and also to offer our best wishes to your Mum for her future good health.

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