"What am I not being heard?"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (City)

(as the patient),

It saddens and distresses me to be writing this so soon after I'd written a positive comment - since then the support has gone wrong and I'm not being heard. I have had some contacts with the crisis team that are not supportive and were very dismissive. The worker continuously advises me I am not in crisis, and that I don't have mental health needs. I am desperately reaching out for help as I am no longer coping, and they are not listening to me or letting me speak. They are not understanding what my struggles are and how it impacts on work, and how work issues impact on my emotional / mental wellbeing.

The worker has told me I need to go to sleep with it being late, and to call helplines (that I cannot call - how many times do I have to say this? ? ? ). This is not my package of care - why am I no longer being heard? ? Why are workers not supporting people with mindfulness; distress tolerance, and such like? ? ? These are skills that are now looked for when recruiting - so what had happened? ? ?

Why won't this work sit and listen, like other workers have done? ? ? This helps my situation.

I am so upset and distressed. I am absolutely desperate. I am at risk at this time of year. Why am I not being heard? ?

Why am I not being taken seriously? ?

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Ruth Gadd, Acting Service Manager , City Crisis Team, Nottinghamshire Healthcare NHS trust

Dear LittleRx

Thank you for posting your experience of Crisis support on patient opinion. I am saddened to hear that you are not being listened to and supported especially when you are experiencing such a distressing time.

I am very keen that the Crisis Team help to support you through this difficult time and want to offer you assurance that you will be supported and listened to.

Would you be able to contact me to discuss in more detail so we can plan and discuss a different approach that is more suited to your needs?

Kind Regards

Ruth Gadd
contact details
0115 9560800 ex 12318
  • {{helpful}} of {{total()}} people think this response is helpful