"My Grandfather has been on ward ..."

About: Trafford General Hospital

(as a relative),

What I liked

My Grandfather has been on ward for the past 5 weeks and I have noticed a dramatic change in his level of care. He is left unwashed and choking due to a lack of help clearing his throat until a family member arrives to prompt the nurses. He has a good mental state which tends to deteriate the longer he is admitted due to a lack of engagement from staff. It seems he is better cared for at home under his nurses who only visit twice a day. One nurse who definately has some training issues who my grandad tells me never returns when asked to help. I hope you spend some time looking into this as a matter of urgency as my granfather will not be here forever.

Many thanks

Joe

What could be improved

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Responses

Response from Trafford General Hospital

Many thanks for taking the time to post your comments, and please accept our apologies if you feel your experience of this Trust is negative.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards

PALS/PPI Team

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