"Ellen's Glen was an oasis of calm and privacy"

About: Ellen's Glen House

(as a relative),

My father was in need of palliative care and Ellen's Glen hospital was offered as an option to us. My sister had heard/ read about poor care and had many concerns about the level of care offered there.

We took time to visit the hospital and were pleasantly surprised by the park like setting and the modern but homely feel in Hawthorne Ward. The staff were very welcoming and reassuring and took time to address our concerns. When my father was transferred a few days later he was placed in a lovely single room with a lovely sunny outlook from his bed. The doctor discussed in depth the options for my dads care and how they would look after him at the end of his life.

Sadly dad only stayed for three days until he passed away with us at his side but he was at peace and very comfortable throughout his short stay. However I can say that he was well cared for as were we by staff who seemed to care about us all.

After the bustle and noise of a busy medical ward in the Edinburgh Royal Infirmary, Ellen's Glen was an oasis of calm and privacy at a sad and stressful time. I want to reassure anyone who has concerns about Ellen's Glen that they can have a positive experience. I would also like to pass on my thanks to the staff for their care and support during our short time with them.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Lucia2

Thank you so much for taking the time to share your experience's of your father's care whilst in Ellen's Glen at what must have been a difficult and sad time for you and your sister.

I was really pleased to read how the staff welcomed and reassured you and your sister listening to your concerns and with the doctor discussing the options for your dad's care at the end of his life. I have passed this feedback onto the staff in Hawthorne Ward and the senior staff and l am sure like me they will appreciate this postive feedback.

Please pass on my condolences to you and your sister on the loss of your father but thank you again for sharing your experiences.

Kind regards

Jeannette Morrison

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