"A great service"

About: Glasgow Royal Infirmary / Gastroenterology

(as a relative),

Attended The Glasgow Royal Infirmary endoscopy unit with my dad for a bowel screening colonoscopy. Very welcoming staff and couldn't have been kinder. I am a charge nurse in another endoscopy unit and I understand how busy a day can be, so really appreciate the service my dad received. Thank you.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear lg87,

Thanks very much for getting in touch - as you say, you probably know better than most how busy staff can be on a day to day basis, but you have also demonstrated how much of a difference a warm welcome and a kind word can make to the patients and their families. It doesn't take a lot to treat people with respect and kindness, particularly in situations where they are probably quite nervous anyway, and it really changes the whole experience for the patient. It's really great to see this in practice at the Glasgow Royal Infirmary.

Will make sure your comments are passed on to the staff in the endoscopy unit, and thanks again for getting in touch.

Best Wishes,

Lorna

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