"Car park problem"

About: Good Hope Hospital

For the past 10 days I have experienced the public car park, each day with the same issue.

That is that there is usually a queue to get in,often up to ten cars waiting,

Each time the entrance sign quite clearly states car park full and each time there are up to 12 empty spaces

The theory is one car comes out and the sign should change to spaces - this simply doesn't work

Having discussed with the car park hut and not getting any sense they suggested putting comments on here so hence my review

As I visit straight from work or before work my main wish is to get to my sick relative asap and maximise my time with them and not be in a queue

Any comments would be appreciated

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Justin Brown

Thank you very much for your comments about the car parking at Good Hope Hospital.

I am very sorry that you are experiencing difficulties and delays. I completely appreciate that you just wish to park and make the most of your visiting time with your relative.

I will forward your post to our Car Parking and Security Manager so that they can look into the difficulties you have described.

Once again, thank you for bringing this to our attention, patient feedback is extremely important to us whether it is positive or less than favourable as it allows us to identify how services are working well, and also enable us to look at areas where there are issues, and make changes where possible to improve our patients' and visitors' experiences.

I hope this is acceptable, and I can be contacted on 0121 424 0808 should you wish to discuss this in more detail, or by email: marie.helebert@heartofengland.nhs.uk.

I hope this is acceptable.

Kind regards

Marie Helebert

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust We are preparing to make a change

Dear Justin Brown

Further to my initial response, I have now received an update from Gilbert Allen, our Car Parking and Security Manager at Good Hope Hospital.

I have been asked on Gilbert's behalf to extend his sincere apologies to you for the inconvenience and frustration that has been caused.

Gilbert has explained that a fault developed causing difficulties in communication between the equipment and the central computer.. The specialist engineer identified the problem and it has been established that a new 'mother board' is required. This board was ordered immediately and delivery and fitting is due this week. This will resolve any issues at the barrier and also prevent any further unnecessary delay for our patients and visitors. I have asked for confirmation when the work has been completed and I will post a further update.

Once again, we are extremely sorry for any additional upset or distress caused to you and thank you for bringing this to our attention.

With kind regards

Marie Helebert

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