"Mums stay at the QE Gateshead"

My Mother was admitted to the QE Gateshead on the 19th Nov on the Short stay ward which was very nice , she was then transferred to another ward 25 with another 3 people this was quite pleasant , then they transferred her to ward 6 ....... Dreadful move she is a 90 years old lady who needs help bathing and stimulation . No one took her for a shower . There was no Television, No Radio, No Phone, no where pleasant to sit , and the bathroom was something out of a horror movie in fact the whole ward was , the room was dingy with no view at all , we as a family are very dissapointed my mother's welfare was not thought of , she became very dissoriantated , not knowing what time of day it was , the food she would not eat as this was dreadful and sloppy . I think they need to close this ward down , very very bad.

Thank you