"Bitterly disappointed"

About: University Hospital (Coventry)

I was referred 12 months ago to a consultant at George Eliot.

I saw the consultant in February and was sent for tests. Saw the consultant again in May for the results and I was told that I would need an operation and was sent for further tests, CT scan, nerve tests etc.

Saw the consultant in August and was told the waiting time for the operation was about 12 weeks.

I had my pre-op assessment in October.

After the 12 weeks wait I phone the consultant's secretary who told me that they could not give any indication as to when the op would be.

Today I have received a letter from UHCW requesting that I confirm that I still want to go ahead with the op and remain on the waiting list, if I don't reply within 14 days I will be taken off the list.

I've already been waiting a lot longer than the 18 week target (along with a lot of other people I suspect).

I'm so disappointed because I though the letter was to give me a date for the op, as it's been a year since I was refered, and no-one can tell me how much longer I have to wait in pain.

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience of University Hospital in Coventry, and the George Eliot Hospital in Nuneaton.

I’m very sorry to hear that you have not been given a date for surgery yet, despite being on the waiting list for some time. Unfortunately some patients do wait longer than 18 weeks for their procedure and I’d like to apologise for this. The Trust is working extremely hard to address these issues and to reduce waiting times for patients.

I would urge you to discuss aspects of your care further by please contacting the Trust’s Patient Advice and Liaison Service (PALS) on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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