"Simple Injection"

About: Cheltenham General Hospital

I was very upset and angry with the procedure and ability of the staff at Cheltenham Hospital. My wife is on a chemotherapy drug which has to be injected. She was told by experts at London Charing Cross this had to be done between 9-11am on the days she requires it.

We arrived at the hospital at 9:30, the staff then went on to moan about doing the injection, one nurse stating they weren't comfortable injecting my wife in her glute and continually asking to do it in her leg, even though my wife had clearly stated it must go in her glute.

They left my wife waiting for over 2 hours for a simple injection that our local nurse has done plenty of times and which only takes a few minutes.

This also led to her missing her two hour time slot, the nurses trying to argue that this wasn't a problem even though the specialists had clearly said it had to be done in that 9-11 time slot.

So not only are they clearly not trained in a basic injection, but they also felt they could disagree with the specialists instructions and leave my wife questioning whether she now needs to go to London hospital as they missed the time slot.

I understand that hospitals are busy and normally I am really happy with the service, however in my opinion this was appalling treatment of my wife and showed a serious lack of training and patient welfare.

If a local nurse and a newly qualified nurse at our local GP can give this injection in seconds during the week, then I fail to see any argument that the odd Saturday our GP is shut and we have to attend Cheltenham Hospital it shouldn't be done just as quick.

I expect better and I feel management need to seriously look into this situation.

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Responses

Response from Cheltenham General Hospital

Hi there,

Many thanks for getting in touch to raise this issue with us. We're concerned to hear about your wife's experience and would like to look into this further. If you haven't already done so, would you be happy to get in touch with our patient liaison (PALS) team so that they can take a few more details? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Thanks again for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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